To be eligible for a return, items must be unused, in their original condition, and in the original packaging. You must initiate the return process within 30 days of receiving your order. Items that are damaged, altered, or show signs of use will not be accepted for return. Please inspect your items upon arrival to ensure they meet these criteria.
To request a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3-5 business days with further instructions. Please ensure that your email is clear and includes all necessary information to expedite the process.
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. Comfortbraid is not responsible for items lost or damaged during return shipping. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. Refunds will be processed within 7-10 business days after the inspection is complete. The refund will be issued to the original payment method used for the purchase. Please note that your bank or credit card company may take additional time to process the refund.
At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return process outlined above to initiate your return. This ensures that you receive the correct item in a timely manner.
Certain items are non-returnable, including custom-made or personalized rugs. If an item is marked as non-returnable at the time of purchase, it cannot be returned for a refund. Please carefully review product descriptions and details before making your purchase to avoid any misunderstandings regarding return eligibility.
If you have any questions or concerns regarding our Return and Refund policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with Comfortbraid is satisfactory. Please allow 1-2 business days for a response to your inquiries.
